Telesales
Telesales energy comparison software with dynamic compliance scripting
Run compliant UK energy comparisons on the phone. ChargeSave gives telesales teams a call-ready switching journey with dynamic scripting, mandatory disclosure points and spoken consent capture — all recorded against the switch record.
- Call-ready journey an agent can complete during the conversation
- Dynamic scripts that change with step, fuel type and recommended tariff
- Mandatory disclosure and verification prompts an agent cannot skip
- Consent wording captured, versioned and timestamped
- Address and meter lookup so no details are read back incorrectly
- Same engine as your online, doorstep and venue channels
Dynamic scripting for outbound and inbound calls
Each company builds its own scripting on top of the journey. The wording an agent sees follows the live comparison — it changes with the step, the fuel type, the customer's answers and the tariff being recommended, so the right thing is said at the right moment.
Scripts are editable in the admin console without a redeploy, so compliance can adjust wording the same day.
Evidence that stands up to review
Authority to act, disclosures and each consent are captured as discrete, timestamped events tied to the comparison and the switch application. When a call is queried later, the record shows what was presented and what the customer confirmed.
- Authority check before any supply data is shown
- Explicit customer confirmation for each mandatory consent
- Direct debit and switch pack details stored securely
- Full pricing basis retained for every quote shown
Faster calls, fewer drop-outs
Postcode lookup pulls the property, meter identifiers and, where available, consumption. Agents confirm rather than interrogate, which shortens handling time and reduces the data errors that cause failed switches.